Wednesday, June 12

11:10 am - 11:50 am

In this highly competitive job market, how are you acquiring talent, and are you leveraging the full strength of your employees’ networks to source and attract quality candidates? Employee referral programs are a top source of quality hires, but nonexistent or poorly designed programs, ineffective rewards, and infrequent communication can tarnish your employment brand and the opportunity to obtain referral hires. In HCI’s proprietary research on this topic, we examined how employers are designing, implementing, and measuring the success of their employee referral programs. We reveal the incentives that work and the six recommendations that will help encourage your best to refer the brightest.


  • Learn the prerequisites for any successful referral program.
  • Understand how to measure the success of all your sourcing efforts including referrals.
  • Explore best practices from case studies of leading organizations.

Jenna N. Filipkowski, Ph.D.

Head of Research
Human Capital Institute (HCI)

About Jenna N. Filipkowski, Ph.D.

Jenna N. Filipkowski, Ph.D. is the Head of Research at the Human Capital Institute (HCI) and she lives to make work better for everyone. With her research, Jenna is responsible for providing rigorous, insightful analysis and actionable reporting that helps business and human resources decision-makers drive results.

Previously, she spent several years as a talent assessment consultant and research scientist. She received her M.S. and Ph.D. in Industrial-Organizational Psychology from Wright State University and her B.S. degree from Ursinus College. Jenna completed International Coach Federation (ICF) Accredited Coach Training Program at the University of Texas, Dallas and obtained her ACC credential from the ICF.

Over the past six years at HCI, she has authored over 45 research papers on a variety of talent management topics such as coaching, leadership development, talent acquisition, and employee engagement. She has presented her work at numerous professional conferences, magazines, and academic publications. Jenna is a member of the American Psychological Association and the Society for Industrial/Organizational Psychology. Jenna lives in Cincinnati, Ohio with her husband, son, and dog named Lolly.

MaryFran Heinsch

Research Analyst
Human Capital Institute (HCI)

About MaryFran Heinsch

MaryFran Heinsch is a Research Analyst at Human Capital Institute. She brings a background in quantitative and qualitative methods in the Social Sciences to her role in providing research and analytical support at HCI. Prior to her current role, MaryFran has worked in non-profit, research, and higher education. She received her B.S. degree from Loyola University of Chicago and her M.A. in Anthropology from the University of Chicago.